All new LVL customers also require patch test prior to treatment. LVL treatment cannot be performed whilst pregnant or breast feeding.
Our cancellation policy consists of your appointment needing to be cancelled no less than 24 hours before your appointment date. If the appointment is cancelled less than 24 hours notice, we will need to take a deposit on that day for your next future appointment to secure your appointment. This is simply to protect our girls times in case this situation was to happen again.
No Show Policy
Our no show policy consists of a 50% charge of the treatment cost. If you no show your appointment, there will be a charge for the missed appointment. If you choose not to pay this charge, we unfortunately cannot provide you with a future appointment until the charge has been paid. We hope you can understand as we have client's who are waiting on our cancellation list.
If you are rescheduling an appointment less than 24 hours to your original appointment then we will take a deposit to secure the future appointment. This deposit needs to be paid on the same day as the original appointment to secure the slot otherwise we cannot guarantee the appointment will still be there when you decide to pay your deposit. We will not hold an appointment without a deposit. We take deposits in December due to the high demand, we like to give all our clients a far chance of getting appointments. If you had paid a deposit for an appointment in December but were unable to attend but provided more than 24 hours notice then the deposit can be refunded or carried on for 1 month. However, if you give us less than 24 hours notice then your deposit cannot be refunded or carried forward.
If you have been given a voucher then it must be used within 3 months of the date stated on the voucher. An expired voucher will not be honoured past its expiry date.
Birthday / Thank you Cards Policy
Our birthday/ thank you cards can be used up to 3 months after your birthday. A birthday / thank you card past the 3 months cannot be honoured.